| Product |
Problems |
Clarification of Problems |
What Will They See/ Experience |
What Is the Work-Around |
| CPR | Large files being sent from the MEP to IXC can cause the CORBA bus to hang | Renders red/blue backgrounds as a dark color (black) and inflates the TIF file size by approximately 10 times. | An enormous TIF file with a dark background will not process correctly. | When the CORBA bus hangs: 1. log into sun1004 2. Type "cd /var/spool/efax/request" and press [ENTER] 3. Type "mv <FILE_NAME> to .<FILE_NAME>" and press [ENTER] 4. Type "eni_admin -k all" and press [ENTER] to bring down all eni services 5. Type "eni_admin -s all" and press [ENTER] to bring up all eni services |
| Personal Cover Page | Fix for CR 1681 - If user puts a pre-defined merge tag in message (subject or message body) it will be parsed out. | |||
| Customer Registration | CR 1637 - Using the Insight GUI (applet), user profile attributes can be set such that they appear on the user's coverpage for eFax. However, removing the attribute values (e.g. 'full name') on the screen does not remove the attribute from X.500 - | A 'blank' (" ") must be entered in the screen field in order for the value to be removed in the X.500 directory | ||
| General Issue | CR 1702 - No product code recorded in dad_envelope | It appears that whatever component is responsible for placing the product code into the envelope which goes to the Business Office database is not putting it there. The delivery expert system cannot and does not work on entries that lack a product code, according to Darrel Quah. | This is due to a purposely incorrect product code in a
customer record. One might consider it a bug that it sticks in DES, but it is well known why it got there and why it is stuck. Explanation provided by Chuck Santos. |
Documentation Status: Draft
Author: Judy McLaughlin